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One call starts an all-in-one response: containment, data recovery without negotiating with the attacker, a rebuilt environment, and the hardening to stop it recurring.
If you're not mid-incident, the cheapest recovery is the one you never need. We'll review your backups and exposure at no cost.
Mid-attack? Don't use this form — call us.
Every minute matters mid-attack. Here's the sequence, and roughly when each step begins.
Straight to an engineer, not a queue. We establish what's encrypted, what's still running, and what to disconnect immediately.
We isolate affected systems to stop the encryption spreading further across your network and to backup targets.
A team goes on-site where needed. We determine the strain, the entry point, and crucially which backups are clean.
Systems are rebuilt clean and data restored from verified backups — never by paying for a decryption key.
We close the entry point, review your backup strategy, and share post-incident findings so it can't repeat the same way.
Timings are typical for a standard engagement. Scale and encryption method affect the recovery window — we'll give you a realistic estimate once we can see the environment.
Every minute matters in a live attack. Our target is a response in 15 minutes or less, so containment starts before the encryption finishes spreading.
We recover from your own backups and shadow copies rather than contacting the attacker — so you keep your money and don't fund the next campaign.
Some of this work can't be done down a wire. We deploy specialists to your premises at short notice to identify and clear the damage in person.
Paying a ransom funds the next attack, offers no guarantee of a working decryption key, and marks you as a business that pays. Our approach is to recover from your own data instead — which is why the state of your backups is the first thing we check.
From recovery to rebuilding the environment and hardening it afterwards, we handle the whole engagement rather than restoring files and leaving.
Talk to an Expert Now
We aim to recover the entire data set, and we'll tell you early what that realistically looks like for you. At the end of the day, what's recoverable comes down to your working backups and the decryption tools currently available for that strain — we assess both first and give you a straight answer rather than a promise.
Recovery is the beginning, not the end. We share the post-attack findings with you — how they got in, what the gap was, what to change — so your ransomware readiness is meaningfully better than it was before the incident.
Call us on 647.476.5259 before anything else, and don't power systems off unless we tell you to — that can destroy evidence and sometimes recoverable data. Disconnect affected machines from the network if you can. We'll walk you through containment on the call.
No. Emergency recovery is available whether or not you're on a managed contract with us. We'd rather take the call and help than have you spend hours finding someone.
Our strong recommendation is no. There's no guarantee the decryption key works, payment marks you as a business that pays, and it funds the next attack. We'd only ever discuss it as a last resort where no viable backup exists — and even then that's your decision to make with your insurer and legal counsel, not ours.
No responsible provider can promise that before seeing the environment, and we won't. What we examine is what's genuinely recoverable — from your working backups, and from whatever decryption tools currently exist for that strain. You get that assessment early and honestly, so decisions are made on accurate information rather than optimism.
Containment happens in the first hour. Full recovery depends on the size of the environment, the ransomware strain, and how clean your backups are — anywhere from a day to a couple of weeks. We'll give you a working estimate once we've assessed it, and update it as we go.
Often, yes — but most policies require you to notify them promptly and may specify approved responders or forensic requirements. Tell us your insurer when you call and we'll work within their process, and document the engagement to support your claim.
Get a free consultation and find out whether your backups would actually survive a ransomware event — most organizations discover the gap at the worst possible moment.
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