A PMS outage at 4pm on a Friday means a queue at the front desk and guests who remember it in a review. Hospitality IT is judged on the worst five minutes of the week, not the average.
Tell us what's frustrating your front desk and your guests. We'll be straight about what we'd fix first.
We won't sell your data or send you marketing you didn't ask for.
Hospitality and food service clients we support
This is the single most common finding when we take over a property: guest Wi-Fi and the payment terminals sit on the same flat network.
Slow Wi-Fi is now one of the most common complaints in hotel reviews, and it's usually undersized uplink rather than the access points.
The most common finding when we inherit a property: payment terminals, door systems, and guest devices all on one VLAN.
Between 3pm and 6pm the front desk is the whole business. A slow PMS in that window creates a queue you can see from the door.
Restaurant service can't pause. When the POS drops, staff move to paper and the till reconciliation becomes tomorrow's problem.
In a sector with high turnover, offboarding tends to lag — and old accounts accumulate quietly until an audit finds them.
PMS vendor, POS vendor, lock vendor, ISP. When something breaks between them, the operator ends up co-ordinating four support desks.
Hospitality is one of the most targeted sectors for card data theft, because properties process high card volumes on networks that were often designed for guest convenience rather than segmentation.
Getting to PCI compliance is mostly a network and access-control exercise. We scope your cardholder data environment down to as small a footprint as possible, which reduces both your risk and the cost of staying compliant.
Our Compliance ApproachHospitality runs at turnover rates most industries would find alarming. Every departure that leaves an active account behind is an open door.
When someone leaves, access is revoked that day — not whenever HR next reconciles the list with IT.
New seasonal staff get the right access for their role from a template, not by copying someone else's account.
Shared front-desk accounts feel efficient until an incident needs attribution and the audit log says nothing useful.
In hospitality, the measure isn't average uptime — it's whether a guest ever became aware there was a problem. That's a higher bar than most IT contracts are written to, and it's the one we work to.
Read client testimonialsOften, yes. Most guest Wi-Fi complaints trace to an undersized internet uplink or poor channel planning rather than the access points themselves — both fixable without touching walls. If the cabling genuinely is the constraint we'll say so and scope it honestly rather than selling you a fix that won't work.
We support the environment they depend on — servers, network, workstations, terminals, and integrations — and we take the vendor call when the application itself is at fault. You shouldn't be the one relaying messages between your IT provider and your PMS vendor at 5pm.
Yes, if you accept card payments — it applies regardless of size. The practical difference is which validation level you fall under. Most independent properties can substantially reduce their obligations through segmentation alone, which is cheaper than it sounds.
Yes, and it's usually where the biggest gains are: one standard for network and security across the group, central visibility, and consistent onboarding rather than each property doing its own thing.
Hospitality's peak load is exactly when most offices are closed, so out-of-hours cover is scoped explicitly in the agreement rather than left vague. We'll be clear about what's included and what carries a call-out charge before you sign.
As early as possible — ideally before electrical and cabling drawings are finalised. Retrofitting network infrastructure into a finished renovation costs several times what it costs to include it in the original scope, and the same is true of camera and access-control cabling.
Tell us which PMS and POS you run and where things break. We'll tell you what we'd change first and roughly what it costs.
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