Unedited quotes from the businesses we look after — construction, manufacturing, food, mining, and professional services.
“NetFusion Designs has been our IT guru for several years now and they have proved themselves to be one of the best companies we've seen in a long time. They are not only experts with computer knowledge, customer service, and responsiveness but show genuine care for your business' success as well.”
“NetFusion Designs is an amazing company that responds to your needs quickly and efficiently. They rebuilt our environment which was aging and under-performing, the new environment was super fast and enabled us to scale our business. I highly recommend NetFusion Designs' services!”
“NetFusion Designs has been a godsend for our IT needs. The responsiveness of their team is incredible, and we have not had any downtime since they took over!”
“Every time I've had to contact NetFusion Designs to resolve an issue I am always very grateful for the service they provide, the team is always happy to assist, lend a hand as quickly as possible, and are very efficient at doing what they do. Thank you guys for doing great things all day everyday.”
“NetFusion Designs has been very responsive and knowledgeable. Moving to the NetFusion Designs cloud was one of our best decisions for my business.”
“NetFusion Designs has been an essential partner in providing the right solutions to our hosted customers.”
“NetFusion Designs has always provided our team remarkable support!”
“Thank you NetFusion Designs for always making my day! Every time I've had to contact the company and have someone assist, they're quick with their responses.”
Two of the quotes above come from manufacturers. Ventura Foods describes an environment that was aging and under-performing before it was rebuilt. Prasad Plastics talks about responsiveness, and about downtime stopping. Those are the two things plants tend to care about, roughly in that order. Where a production line genuinely cannot tolerate an outage, the design question becomes high availability rather than a faster server, and our work with Tube-Mac Industries is written up as a high-availability manufacturing case study. Background on the wider sector sits on our manufacturing IT page.
HKC Construction's comment is about customer service rather than technology, which is usually a sign that the technology has stopped being a talking point. Construction has its own set of problems: sites that come and go, connectivity that is never the same twice, and people who need access from a trailer rather than a desk. Our PCL Construction case study covers site connectivity and safety systems, and the construction IT page explains how we normally set a site up.
Bottom Line Strategies and QCR are both professional services firms, and both quotes come back to responsiveness and to moving onto hosted infrastructure. In the regulated corners of this sector the harder question is access: who can reach client data, from where, and how that is evidenced afterwards. That is the subject of our Quality Credit Services case study, with more detail on the financial and insurance services page.
This sector is not represented in the quotes above, so the work is documented in full instead. Youth Employment Services covers a server modernization carried out around a service delivery schedule that could not slip. Ontario Soil and Crop Improvement Association covers a cloud migration for a member association with staff working across the province. Sector background is on our non-profit IT page.
Ascendant Resources has been with us for several years. Cloud9 works with us as a hosting partner rather than as a client, and Warren's comment is about the helpdesk itself. What these have in common is that somebody else's users depend on the outcome. Groups that grow by acquisition have the same shape of problem: duplicate systems, and no agreement on which one wins. Our South Western Group case study covers bringing acquired sites onto one platform.
A testimonial tells you how working with us felt. A case study tells you what was actually done, in what order, and what changed as a result. Each one names the client, the problem and the outcome, and they are collected on the case studies page. If you would rather ask questions than read, our helpdesk is staffed around the clock, 95% of tickets are resolved the same day, and critical incidents carry a 15-minute response target. We are SOC 2 Type 2 attested and based at 141 Main Street N in Markham, Ontario.
The word that appears in almost every review. Not marketing language — it's what clients notice first and mention without being asked.
Several clients distinguish between technical competence and actually caring whether their business succeeds. We're glad that reads.
The most useful measure of an IT provider is the absence of incidents — and clients notice when the outages simply stop.
If you like cake, we'll bring some to your office. Yes, really.
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