A practice management system that freezes mid-appointment doesn't just cost you a hygienist's hour — it costs the chair time you can't get back. We keep Dentrix, Tracker, ABELDent and the imaging that hangs off them running.Dental Practice IT Assessment
Tell us what's slowing your team down. We'll be straight about whether we can help.
We won't sell your data or send you marketing you didn't ask for.
Dental IT has failure modes that generic providers don't recognise until they've caused a problem.
Usually a server sized for the practice you were five years ago, or a database nobody has maintained since install.
Bridges and drivers break after updates. A generic IT provider treats that as an application problem and stops there.
Practices routinely discover the backup excluded the imaging drive — at exactly the wrong moment.
Convenient at the front desk, indefensible under a privacy complaint, because the audit trail can't attribute anything.
Tomorrow is useless. The chair is booked now, and a same-day promise you can't verify is worth nothing.
You end up brokering between your IT provider and your software vendor while patients wait.
Dental technology is unusually interdependent. One misconfigured layer takes down something three steps away.
Dentrix, Tracker, ABELDent, Cleardent, Open Dental — server sizing, database maintenance, and update testing before you're the one who finds the bug.
Intraoral sensors, pan/ceph units, and scanners: drivers, bridges, and the workstation specs they actually need to run without lag.
Operatory PCs that boot fast and survive being used with gloves on, plus screens positioned for patient-facing conversations.
Segmented guest Wi-Fi so patient devices never touch the clinical network, and cabling that supports imaging traffic.
Local plus offsite copies including imaging data, with restores actually tested rather than assumed to work.
Cloud phone systems that handle call queues at 8am, integrate with recall reminders, and don't drop patients into voicemail.
Patient records are personal health information. Under Ontario's PHIPA the practice remains the health information custodian — responsibility doesn't transfer to your IT provider, so the controls have to be real and you have to be able to evidence them.
We build the environment so that a College inquiry, a privacy complaint, or an insurer's questionnaire can be answered with records rather than reassurances.
Our Compliance ApproachEvery staff member has their own account, so the audit log can attribute who accessed which record and when.
Workstations, servers, and backups encrypted — the single control that turns a stolen laptop into a non-event.
Front desk doesn't need clinical imaging; a hygienist doesn't need billing. Least privilege, applied properly.
Enabled and kept long enough to investigate an incident months later, because that's when questions usually arrive.
A written record of controls, so a College inquiry or insurer questionnaire is a filing exercise rather than a scramble.
It's measured in chairs. A server problem at 9am on a Tuesday doesn't delay work — it cancels it, and the schedule was already full for six weeks.
A four-hour outage across two operatories is a half-day of production you can't rebook — the schedule was already full.
Rebuilding a practice management database from scratch means paper charts, cancelled appointments, and a very long week.
Proactive maintenance and tested backups typically cost less per month than a single lost morning of production.
Illustrative figures based on typical practice economics — the point is the shape of the cost, not the precise number. We'll model it against your own chair rates if it's useful.
We work with Dentrix, Tracker, ABELDent, Cleardent and Open Dental. We're not the software vendor — but we know how each behaves on a network, what its server wants, and which updates historically break the imaging bridge. When a vendor call is needed, we make it rather than handing you the number.
That's the whole point. Maintenance runs outside clinic hours; anything urgent during the day is handled remotely first so nobody's standing in an operatory. We'd rather work at 7pm than interrupt a 2pm appointment.
Yes — cabling, network, workstations, imaging integration, phones, and connecting it to your existing practice so records and scheduling work across both. Best results come from involving us before the construction drawings are final.
Generally yes, with conditions — data residency, contractual safeguards with the provider, and appropriate access controls. PHIPA doesn't ban cloud; it requires you to have exercised due diligence and be able to show it. We'll document that position for you.
You call us and we start containment immediately — our approach is recovery from your own verified backups rather than negotiating with attackers. For dental practices the critical detail is whether imaging data was in the backup scope, which is exactly the thing we check first when taking over an environment.
No. A good portion of our dental work is single-location practices with 10 to 25 staff. What matters is whether you want IT that's maintained rather than repaired, not the headcount.
Tell us which practice management system you run and what keeps going wrong. We'll tell you what we'd change and roughly what it costs — before you commit to anything.
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