Trucks are already rolling, drivers are waiting at docks, and customers are tracking shipments. A TMS outage doesn't pause the operation — it just means you're running it blind.
Tell us what you run and where it hurts. We'll be straight about what we'd fix first.
We won't sell your data or send you marketing you didn't ask for.
In most industries an outage stops work. In logistics the work continues without you — freight keeps moving, appointments keep arriving, and detention charges keep accruing while you're offline.
No load boards, no driver assignments, no ETAs. Planners fall back to phone calls and paper.
Appointments arrive on schedule regardless. Without a WMS, receiving and putaway stall.
Drivers waiting past their appointment window accrue charges you usually can't pass on.
On-time delivery is measured by your customers continuously. One bad day shows up on the scorecard.
Detention and layover charges accrue by the hour and are rarely recoverable from the customer. That's the number worth putting against the cost of resilience.
Early morning, when every planner is in the system at once. Usually a database or server sized for a smaller book of business.
Scanners drop connection between racking and trailer, so receiving is entered twice or written on paper first.
Tablets and phones in cabs with no central control, no encryption, and no way to wipe one that goes missing.
A customer's EDI feed stops mapping correctly and nobody notices until they call about missing status updates.
Yard checks and trailer moves recorded on paper because the network stops at the building wall.
The custom links between TMS, accounting, and customer systems live in one person's head, undocumented.
Identity-based cargo theft has grown sharply: the thief impersonates a legitimate carrier or broker, is awarded the load through normal channels, and drives away with it lawfully as far as anyone can tell.
A real carrier's MC number, insurance certificate, and branding are copied from public sources.
A domain one character off yours is registered, with email that passes casual inspection.
They bid competitively through normal channels and are awarded the load as a legitimate carrier.
The load is collected lawfully as far as the shipper can tell, and disappears. Insurance disputes follow.
Your email is the channel this attack runs through, which makes email security an operational control rather than an IT one.
TMW, McLeod, Descartes, Manhattan or in-house — sized and tuned so dispatch peak and shift change don't crawl.
Coverage engineered around racking, metal, and cold storage — plus the yard, so trailer moves aren't recorded on paper.
Handhelds and vehicle-mount terminals specified for the environment, centrally managed, and replaced from stock when they fail.
Tablets and phones in cabs enrolled and encrypted, with company data wipeable if a device is lost on the road.
The links to customer systems watched actively, so a silent mapping failure surfaces as an alert rather than a complaint.
Anti-impersonation and domain authentication, because carrier identity fraud runs through email rather than the yard gate.
Large shippers and retailers increasingly send security requirements with the carrier agreement. You hold their order data, their pricing, and often EDI connections into their systems — which makes you part of their attack surface.
Failing the questionnaire doesn't cost you a rate negotiation. It removes you from the approved carrier list.
Usually, and it's rarely the application. Morning dispatch is your peak concurrency, so the constraint is normally database maintenance, server sizing, or storage throughput. We'd measure it before recommending anything — replacing a TMS because the disks are slow is an expensive mistake.
Racking, metal, and cold storage are hostile to wireless, and most warehouse networks were designed by counting square footage rather than surveying the actual space. A proper site survey and access point placement fixes it — and it needs redoing whenever racking layout changes.
The technical half, yes: domain authentication so your identity is harder to spoof, monitoring for lookalike domains, and email security that flags impersonation. The vetting process itself is operational, but we'll help make it documented and auditable, which is what your insurer will ask for.
Yes — tablets and phones enrolled in central management, encrypted, with company data separately wipeable. That matters practically: a device left at a truck stop shouldn't be a data breach or a lost week.
It's the most common single point of failure we find in logistics. The first job is documenting what exists and monitoring it, so a silent EDI or API failure becomes an alert rather than a customer complaint three days later.
Out-of-hours cover is scoped explicitly in the agreement rather than promised vaguely — and for an operation running overnight, that clause matters more than anything else in the contract. We'll be clear about what's included before you sign.
Tell us what systems you run and where the operation loses time. We'll tell you what we'd change and roughly what it costs.
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