Describing a technical problem is hard enough in your first language. Our service desk operates in English and French, so your Quebec and francophone staff aren't translating while something is broken.
Nous répondons en français ou en anglais — dites-nous simplement votre préférence.
We won't sell your data or send you marketing you didn't ask for.
When support is only available in a second language, people don't complain — they work around it. That's the expensive part.
If explaining the problem is harder than living with it, staff live with it — and you never learn the fault existed.
A precise symptom described in a second language often arrives as a vague one, which lengthens every diagnosis.
New systems land badly when training and guides are only available in a language half the team is working in.
Phishing training in the wrong language teaches nobody. It's the control that most depends on comprehension.
Teams route around a support desk they find hard to use, usually to tools nobody has assessed.
For francophone staff, English-only support signals where they sit in the organisation. That's a retention issue as much as an IT one.
A bilingual helpdesk that sends English-only documentation isn't really bilingual. These are the touchpoints that matter.
Speak to someone in French from the first word — no transfer, no waiting for the one person who can help.
Raise a ticket in French and get the reply in French, including the follow-up and the resolution note.
How-to guides and onboarding material in both languages, so a new starter isn't reading a translation.
Sessions delivered in French where the audience needs it — including onsite at your Quebec locations.
Phishing simulations and awareness training in the user's own language, because comprehension is the entire control.
Maintenance notices and outage updates issued in both languages, so nobody learns about a change second-hand.
Quebec's language legislation sets expectations about the language of work, including software interfaces and workplace communications. Businesses operating there — or with a Quebec branch — have obligations that an English-only IT provider can't help them meet.
We're not your legal advisers on the Charter, and we'd point you to counsel for interpretation. What we can do is configure environments in French where required and support your staff in it.
Head office in Ontario, a site in Montreal or Quebec City, and a support desk that currently only works in English.
Where bilingual service is an expectation of your own operations, and your suppliers need to match it.
Bilingual workforces are the norm rather than the exception, and staff switch language mid-sentence.
Language of work matters wherever the person sits — a francophone employee in Mississauga benefits just as much.
Both, deliberately. We have native French-speaking staff, including at our Montreal office, and we supplement that with live human translation services so coverage never depends on one person being available. What you won't get is machine translation standing in for a conversation.
Yes — native French speakers during core hours, backed by live human translation services outside them, so a francophone user is never told to call back later. Tell us your working pattern and we'll confirm the specifics against it.
We can configure environments in French — operating systems, Microsoft 365, keyboard layouts, intranet, device interfaces — and document what's been done. Whether that satisfies your specific obligations under Quebec's language legislation is a question for your counsel, not for us.
Yes, an office at 8815 Av du Parc in Montreal, which matters for onsite attendance as well as language. Remote support reaches anywhere, but a Quebec site with a hardware fault needs someone who can actually get there.
Yes, and it's set as a user preference so it doesn't have to be restated each time. People also switch depending on the issue, which is normal — nobody has to be consistent about it.
English and French are what we support natively. Beyond those, our live human translation services can bridge most languages on a call — tell us what you need and we'll confirm before committing to it.
Tell us how many francophone staff you have and where they're based. We'll be straight about what we can cover and in which language.
We'll reply within one business day, in your preferred language.
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