Proactive managed IT for businesses across Canada and the US — 24/7 helpdesk, cybersecurity, Microsoft 365, backup & disaster recovery, and virtual CIO planning, all for one predictable monthly fee.
Shopping for an MSP contract? Send us your current spend and we'll come back with a written TCO comparison inside a week.
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Trusted by businesses across Canada and North America
“NetFusion Designs has been our IT guru for several years now and they have proved themselves to be one of the best companies we’ve seen in a long time.”
“They rebuilt our environment which was aging and under-performing; the new environment was super fast and enabled us to scale our business.”
“They take the time to explain the how’s and why’s and do not assume everyone has the same IT brain — which I personally appreciate.”
The companies buying Managed IT from us tend to be past the founder-does-IT era and staring at multi-vendor sprawl. Three flavours dominate the roster.
20 to 200 professionals, high billable rates, and a client-data trail regulators watch closely. IT downtime here isn't inconvenience — it's write-offs. Our contract turns IT from a rolling emergency into a monthly line item.
We deliver flat per-user managed IT priced against a written service catalog, MFA and EDR on every endpoint, and a managed IT desk that answers in minutes. See managed IT services for the fixed-fee model.
Head-office teams plus site staff at buildings across the GTA. We own the identity, endpoint, and network layers so your building managers stay focused on tenants rather than printer queues.
We deliver a bench of engineers, a virtual CIO who runs quarterly business reviews, and managed IT services grounded in documented runbooks rather than one person's memory.
You've got a strong engineering org but no formal IT function. Managed IT slots underneath your Ops or People team, handles all the endpoint and identity work, and lets your engineers stay out of Slack DMs about laptops.
We deliver on-site dispatch from 401 Bay Street, documented change control, and managed IT services that cover PATH-connected offices, Yonge-Bloor corridor towers, and Liberty Village studios equally.
Most buyers underestimate the true cost of "cheap" break-fix and "we'll do a project" arrangements. Here is how the three models actually compare on TCO, side by side. If continuity, predictable cash flow, and vendor-side SLAs matter, only one column wins.
For a firm above 25 people, Managed IT is almost always the right shape. Below that, we'll happily quote a project or pay-per-hour retainer — we won't force a contract you don't need.
A useful managed IT services contract is a written catalog with a price attached to each service line, not a vague "we'll take care of you". This is what a competent MSP contract covers, in the language of the service description you'll sign.
People pick up. Tickets are logged, ranked, and routed by severity. First-touch resolution wherever possible, escalation with named owners when not. 24/7 for managed clients.
When you call, a technician who already knows your setup answers — no phone tree, no re-explaining your environment. Critical issues get a 15-minute response target on managed plans, and every ticket is tracked to resolution with a named owner.
Learn more →Engineers dispatch from 401 Bay Street, 16th Floor to Financial District, Bay-Adelaide, King West, Yonge-Bloor, Liberty Village, and downtown-adjacent GTA offices. Same-day for most tickets, next-day guaranteed for standard requests.
Some problems need hands on the hardware. A technician is dispatched to your office for failed switches, cabling, new-desk setups, and anything remote tools can't reach — so a downed workstation doesn't turn into a lost day.
Learn more →Endpoints, servers, network gear, and Microsoft 365 tenants monitored around the clock. Windows and third-party patch cycles managed on a documented schedule, tested before broad rollout.
Agents watch your endpoints and servers continuously and flag issues before staff notice them, so most problems are resolved before they interrupt work. Patches are tested and staged, not pushed blind, which keeps updates from breaking the tools your team depends on.
Learn more →MFA on every account, EDR on every endpoint, DNS filtering, phishing training, quarterly review. See cyber security & antivirus for the full stack.
Every client starts on the same hardened baseline: MFA enforced, EDR on all endpoints, DNS filtering, and ongoing phishing training. It closes the gaps attackers actually exploit and gives you a documented security posture for insurers and clients who ask.
Learn more →Tenant licensing, mailbox hygiene, SharePoint governance, and Teams rollout done properly. Details on the Microsoft 365 optimization page.
We manage the full Microsoft 365 tenant — licensing right-sized to headcount, mailbox and SharePoint permissions kept clean, and Teams configured for how your team actually works. You get the productivity without the licensing waste or the security holes of a neglected tenant.
Learn more →Immutable backups, off-site copies stored in Canada, and quarterly restore drills. Real recovery targets, not just "we have backups." See cloud backup & DR.
Backups are immutable and stored on Canadian soil, with restores tested on a schedule so recovery is proven, not assumed. If ransomware or hardware failure hits your office, you have real recovery-time targets instead of hoping the last backup worked.
Learn more →Quarterly business reviews, three-year technology roadmap, budget forecasting, and vendor negotiation. Virtual CIO services included with mid-market managed IT.
Beyond day-to-day support, you get a technology strategy: quarterly business reviews, a three-year roadmap, and budget forecasting so IT spend is planned, not reactive. It's the planning layer most businesses never get from a break-fix provider.
Learn more →Every network diagram, admin account, license, and vendor contact captured in a maintained knowledge base. If we walk away tomorrow, the next provider can pick up where we left off. Most competitors won't tell you this — most don't have it.
Your entire environment — network diagrams, admin credentials, licenses, and vendor contacts — is documented and kept current, not locked in one technician's head. If you ever change providers, the next team can pick up cleanly, and you're never held hostage by undocumented infrastructure.
Learn more →Boards want SLAs in writing and MTTR trending quarter over quarter. Ours are contracted, measured, and shipped in the QBR pack. Sev-1 is a 15-minute human response, any hour — no queue, no ticket triage waiting.
For professional-services and SaaS teams, downtime lands directly on billable hours or product revenue. These SLAs are set to fit that math.
Cyber-insurance renewals, client questionnaires, and board risk reviews now ask for evidence, not adjectives. This is the security floor every managed IT client gets, and the audit trail behind it.
NetFusion Designs is independently audited to the SOC 2 Type 2 standard — trust services criteria across security, availability, and confidentiality. Not a checklist we filled out; a report a third party signs.
Multi-factor authentication is mandatory across Microsoft 365, VPN, admin consoles, and privileged internal systems. No exceptions, no long-term bypass tokens, no shared logins.
Endpoint detection and response with a 24/7 SOC watching the alert stream. Not signature-based antivirus — behavioural detection that catches things AV misses, with automated containment.
Immutable backups with Canadian data residency, tested by monthly automated restore and quarterly manual restore drills. If your backup has never been restored, you don't have a backup — you have a hope.
Annual tabletop and one live failover per managed client. Recovery time and recovery point objectives are documented per system, not guessed at during the incident.
Every configuration change to a production system goes through review and is recorded in the ticket. When something breaks at 11 p.m., we know what changed at 3 p.m.
On-site engineers dispatch from 401 Bay Street, 16th Floor, directly above the Financial District. The GTA is a core coverage area for our managed IT services — not a satellite territory.
Financial District towers, King West offices, Union Station professional-services floors. Our 401 Bay Street office puts on-site engineers within a 15-minute walk of most downtown addresses.
Boutique law firms, medical-professional offices, and marketing agencies clustered along the Yonge corridor. Same-day on-site anywhere north to Lawrence.
GTA West head offices along the 401 and QEW. Our roving field engineers cover Mississauga, Etobicoke, Oakville, and Burlington on standard SLAs.
Multi-site clients get consistent tooling across every office — same helpdesk, same MDM, same identity provider.
Explore managed IT and day-to-day IT support by location: managed IT in Toronto, managed IT in Kitchener & Waterloo, and IT support in Toronto, Mississauga, Markham, Brampton, Waterloo, Cambridge, Guelph and London. New to us? See IT support services or switching IT providers.
Switching MSPs sounds painful. Done properly, it isn't. Here is the exact sequence from first call to steady-state operations — usually inside 30 days.
A working conversation, not a sales pitch. What's broken today, what's threatening to break, what's on the roadmap. We come back with a written summary and a rough scope inside three business days.
An engineer walks the environment — usually on-site at your office — inventories endpoints, servers, network, cloud tenants, licensing, and existing vendor contracts. Deliverable at day 30: a documented current-state, a prioritised remediation list, and a service catalog priced against your seat count. This is the material a CFO needs to sign confidently.
Admin credentials rotated to our vaults, monitoring agents deployed, backups verified, MFA rolled out. Handover from your previous provider is coordinated so nothing lapses between the two of us — no dark days.
Day 60 remediates the critical items. Day 90 hands over the running service: helpdesk numbers published to your team, SLA clock live, first quarterly business review booked with the vCIO, and finance receiving a monthly report they can hand to the board. From day 91 onward, your managed IT services are on autopilot.
Three quotes from managed IT clients who let us paraphrase what happened. Names redacted at their request — the specifics are real.
“We were writing seven different IT invoices every month across four vendors. Now it's one, and the reporting is board-quality. Nobody has asked me at a finance meeting what a specific charge was for in a year.”
“Our SOC 2 Type 2 auditor asked for six evidence packs. NFD had five of them ready in the shared drive and pulled the sixth the same afternoon. That has never happened with an IT vendor before.”
“Managed IT with real reporting rigor. Every quarterly review has patch coverage, incident counts, ticket aging, and MTTR trending. It's what a CIO would build if we had one.”
Common questions from CFOs, CIOs, and operators shopping for managed IT services contracts. If yours isn't here, ask us directly — we'll answer in writing.
Larger vendors optimize for enterprise procurement flows and pass sizeable overhead through to your invoice. NFD is priced for the 20-to-300 person mid-market, with the same SOC 2 controls, same tooling, and materially faster ticket ownership. Not the right fit for TSX 60 buyers; a very good fit for everyone else.
Yes. We are SOC 2 Type 2 attested and every managed contract ships with control-mapping documentation. Auditor requests come to us via a shared portal — access reviews, patch reports, backup logs, incident history — typically fulfilled inside two business days.
One monthly invoice. Quarterly business review with patch coverage, incident metrics, ticket aging, MTTR trending, and roadmap. Everything is in a format a finance committee can consume without translation.
Week 1: audit and asset inventory. Week 2: identity and MDM re-enrollment on a rolling basis. Week 3: policy alignment and secrets rotation. Week 4: handover of orphaned admin accounts and formal cutover. Most of it happens without users noticing.
Yes, common shape. One identity provider, one endpoint manager, one helpdesk queue. Same SLAs everywhere — no per-site surcharge until physical dispatch is out of standard range.
24/7 helpdesk with on-call engineers rotated across every timezone we serve. Sev-1 gets a human within 15 minutes any hour of the year, including statutory holidays. It's the same team, not an offshore first line.
Yes. About a third of our book has team members in New York, London, or Amsterdam. Endpoint policy applies globally; identity provider handles the auth; helpdesk answers 24/7. Cross-border laptop dispatch is built into onboarding.
Highly recommended above 100 people. Your internal lead owns strategy, vendor relationships, and roadmap. We own tier-1/tier-2 delivery, 24/7 coverage, and control evidence. Both roles are named on the QBR pack.
Tell us where your business is, your current headcount, and roughly what you spend on IT today. We'll come back with a written managed IT services proposal — not a sales sequence.
22 Frederick Street, Suite 700, Kitchener ON N2H 6M6 · +1 (647) 476-5259 · Mon-Fri 8am-6pm, managed clients 24/7.
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