Automotive and food manufacturing dominate here, which means plant floor technology that can't simply be patched on a Tuesday afternoon.
Ongoing managed IT or a one-off problem — tell us which and we'll respond accordingly.
We won't sell your data or send you marketing you didn't ask for.
Trusted by businesses in Cambridge, Waterloo Region, and across North America
Cambridge is manufacturing country, and much of it supplies OEMs with security questionnaires attached. We spend a lot of time here on OT network segmentation and on producing the evidence a customer's procurement team is asking for.
Every organization is different, and we'd rather understand yours before recommending anything. The first conversation costs nothing and often ends with us telling you what not to spend money on.
A service desk your staff can actually reach, with tickets that get owned rather than passed around.
Managed endpoint detection, email security, and awareness training — layered rather than a single product.
Immutable backups with tested restores, because the only backup that counts is one you've restored from.
Migration, configuration, and the licensing review that usually finds you're paying for capability you never switched on.
Wired, wireless, and firewall work designed around the building you have rather than a generic diagram.
Budget, roadmap, and technology decisions — the strategic layer most providers charge for and few deliver.
We don't have an office in Cambridge itself — our nearest is Kitchener, about 15 minutes away, and that's where onsite visits are dispatched from. Remote support is immediate regardless of geography, and we'd rather be clear about the distinction than imply a local presence we don't have.
For planned work, on the date we agree. For emergencies, as fast as travel from Kitchener allows — realistically about 15 minutes plus dispatch time. Anything more specific gets committed in the agreement, not on a web page.
No. Plenty of clients start with a one-off problem or a short engagement. If the only thing keeping a client is the contract, the relationship has already failed.
Yes — co-managed arrangements are common. Your internal person keeps the relationships and context, and we cover depth, out-of-hours, and the specialisms one person can't reasonably hold.
It depends on headcount, complexity, and how much you want covered. We'd rather scope it properly and give you a real number than publish a per-user figure that turns out not to apply to you.
Tell us what's not working. We'll be honest about whether we're the right fit and what it would realistically involve.
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