You clicked an ad offering a free first month of managed IT support. This page sets out what that actually means: what runs during the month, what it does not cover, what we absorb when you move off your current provider, what you are quoted afterwards, and how to stop. Nothing about the offer depends on you signing something first.
Applying does not commit you to anything. If the places have gone, we will tell you rather than leave the form sitting.
Three fields. You will get either a start date or a straight no with a reason.
It is one month of our managed IT service, delivered in full, at no charge, for the first ten Canadian businesses that apply and turn out to be a fit. It is not a demo, nor a discount on a contract you have to sign first. Your staff raise tickets with our service desk, our monitoring runs on your machines, and your backups get checked. If something breaks on a Tuesday afternoon, you call us, the same as any other client.
Choosing an IT provider on the strength of a sales meeting is a poor way to buy. Almost everything that matters — how quickly somebody picks up, whether a fix holds, whether anyone tells you what they found — only becomes visible once they are doing the work. A month is long enough for that to show, in both directions.
By the end of the month we know your environment, so we can quote from what is actually there rather than from a form you filled in. That is a better basis for a proposal than a walkthrough, and it means the figure does not move once work starts.
Onboarding a business properly takes engineer time that is not being spent on existing clients. Ten is roughly what our team can absorb at once without the month being poor for everyone in it. It is a scheduling limit rather than a marketing device.
All of this starts on your agreed start date and runs for the full month. There is no reduced trial tier.
Your people contact us directly rather than through you. Logins, email, printers, laptops, software faults, new starters and leavers, with escalation to senior engineers where an issue needs it. It is the same queue our existing clients use, not a separate trial line.
We deploy monitoring to servers, workstations and network equipment in the first week, and act on faults, capacity warnings and failed jobs from then on. Patching moves onto a schedule instead of happening when somebody remembers.
Not whether a backup job reports success — whether the data comes back. We check what is covered, what is not, and how long a restore would take. Microsoft 365 is the usual gap, because Microsoft does not back your tenant up on your behalf.
Endpoint protection deployed, multi-factor authentication switched on where it is missing, and a review of who holds administrative access to what. Anything we consider urgent is put to you in writing during the month rather than saved for the proposal.
A document describing your environment as it actually is: hardware, licensing, network, backup, security posture, and the risks we think are real. It is yours to keep and to show to anyone else, whether or not you continue with us.
The work is done by our own team, several of whom hold ITIL certification, from our offices in Toronto, Markham, Mississauga, Kitchener, Durham, Montreal and Winnipeg. If something cannot be fixed remotely, somebody comes to the building.
The offer covers our labour on the managed service. It does not make us a source of free hardware or free projects, and being vague about that would only cause an argument in week three.
Anything you buy, you pay for. If a server is failing or you are short of Microsoft 365 licences, we will tell you, quote it, and leave the decision with you. We do not fold purchases into the free month, because that only hides what the equipment costs.
Migrations, office moves, cabling, a firewall replacement, a full security remediation programme. Where a project comes out of what we find, it is scoped and quoted on its own. Nothing substantial starts during the month without you agreeing to it in writing first.
Your line-of-business software, your internet, your telephony contract, anything you already pay another supplier for. We will administer them and chase them on your behalf. We do not pay their invoices.
If we cannot take administrative control of something within the month — an unsupported server nobody has credentials for is the usual example — we will say so at the assessment stage rather than start the month and fail halfway through it.
There are three. None of them is held back for a phone call, and there is no fourth one further down the page.
The offer runs to the first ten qualifying businesses in Canada. When they are taken, we will tell you they are taken rather than quietly reopening it under a different headline next month. If you would rather wait for the next round, say so and we will hold your details for it.
We decline businesses we do not think we can serve well. The usual reasons are an environment well outside the size we work with, a business based outside Canada, or a situation where the real problem is a decision nobody wants to take rather than anything technical. A no comes with the reason attached.
We absorb the cost of transferring from your existing IT provider, subject to terms and conditions. That means the work of moving: documentation handover, tooling changeover, our engineers’ time. It does not mean anything your outgoing provider bills you directly, and it does not mean a termination penalty written into your current contract.
We read your existing agreement with you before the month starts, so you know what leaving it costs before you cancel anything.
This is the part most businesses expect to go badly. It usually does not, but the sequence is worth knowing before you start, because a few of the steps need something from you.
Notice period, termination terms, who owns the licences, who owns the documentation, and whether any tooling leaves with them. You find out what your current agreement actually costs to exit before anything is signed or cancelled. If the answer is that you should wait three months, we will tell you that.
We take administrative access to your domain, your Microsoft 365 tenant, your firewall, your backups and your line-of-business systems, and we write down what we are given. Where an outgoing provider will not cooperate, we rebuild the access rather than argue about it. Support is live from day one either way.
Monitoring, endpoint protection and backup verification are deployed across the estate. Anything urgent that surfaced in the first week gets dealt with. This runs in the background; your staff should notice nothing except that their tickets get answered.
We write up what we found, what we did about it, what we would recommend next and what each recommendation would cost. That document is the whole basis of the conversation at the end of the month. There is no separate sales presentation.
You do not have to cancel your current provider before applying. If your notice period requires the two to overlap, the month can run in parallel. It makes access slightly more awkward in places and we will tell you where, but it does not disqualify you.
On or before the last day you get a written proposal. After that, one of four things happens, and three of them are yours to choose.
The proposal sets out the monthly figure, what it covers, what stays chargeable and the start date. If you accept, the service simply carries on. There is no second onboarding and no gap in cover.
You tell us no. We hand back administrative credentials, give you the documentation we produced, and remove our agents from your machines. There is no charge and no exit fee, because there is nothing to exit. We will ask why, but you are not obliged to answer.
Some businesses need a board or a partners’ meeting that does not fall inside the month. We will extend by agreement rather than force the decision to fit our calendar. An extension is not free by default and we will tell you what it costs before it starts.
Then the service stops and we contact you to close it off properly. Nothing rolls onto a paid month because you did not reply to an email. Silence is not consent to be billed.
You get the figure in writing before the month is over, based on what we found rather than on an average. If you want an indication earlier, we can give you a range at the assessment stage, and the range narrows as we learn what is actually in the building.
Taking the free month commits you to nothing. There is no agreement to sign in order to start it and no cost to declining at the end. If you do continue, the term of the ongoing agreement is set out in the proposal and is a separate decision you make with the number in front of you.
These are the six that come up on almost every first call. If yours is not here, put it in the form below and you will get a direct answer rather than a meeting invitation.
It is real and there is no invoice for the month. No deposit, no setup fee, no card taken up front, and nothing that converts into a bill if you forget to cancel. The only things you pay for during the month are hardware, licences, and any project you have separately agreed to in writing — all of which you would be paying for regardless of who supports you.
That we are hoping you continue. A month of us doing the work is a more honest sales process than a slide deck, and it costs us engineer hours rather than advertising. That is the whole mechanism. The three limits on it are set out further up this page rather than saved for a phone call.
No. There is nothing to sign to begin, so there is nothing to get out of. Deciding to continue afterwards is a separate decision, made with the monthly figure already in front of you, and the term is written into that proposal rather than assumed.
A monthly figure built from what we found: how many people you have, how many servers and sites, and how much of the environment you want us covering. You get it in writing before the last day. If you want an indication sooner, ask at the assessment call — we will give you a range, and it narrows as we see what is actually there.
You tell us no and we unwind it. Administrative credentials go back to you, our agents come off your machines, and you keep the written assessment. Nothing has been held hostage at any point, because your domain, your Microsoft 365 tenant and your data stay in accounts you own throughout. Businesses have taken the month and stayed where they were, which is a legitimate outcome.
Your staff can raise tickets from day one. Access and documentation take about the first week, and monitoring, endpoint protection and backup verification are normally finished inside three. The slowest part is usually not technical at all — it is the notice period in your existing agreement, which is exactly why we read that contract with you before anything is cancelled.
Applying is a form and a conversation. Nobody will arrive at your office unannounced, and we do not pass your details to anyone else.
Tell us what is not working and we will tell you whether the free month is a sensible fit. If it is not, we will say so and explain why rather than book you into a pipeline.
Our engineers work from offices in Toronto, Markham, Mississauga, Kitchener, Durham, Montreal and Winnipeg. We hold a SOC 2 Type 2 attestation, and several of our team hold ITIL certification.
Five fields. A person reads it, not an autoresponder.
We do not share your details.
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