Local IT support

A local IT support company with engineers near you

NetFusion Designs is a local IT support company with offices in Toronto, Markham, Kitchener, Mississauga, Pickering and Montreal, plus Winnipeg and Austin. Real engineers who can be at your door the same day, a 15-minute critical SLA, and SOC 2 Type II audited security. Flat monthly pricing from $100–$185 per user, serving businesses since 2016.

15 min
Critical response SLA
SOC 2
Type II attested
95%
Same-day resolution
8
Local offices

Why businesses choose a local IT company

Searching for IT companies near you usually means one of three things: something is broken, your current provider is too far away to show up, or you have outgrown the person who does IT on the side. Here is what a local IT support company should give you.

Same-day onsite
When a server, switch or printer needs hands, an engineer drives over from the nearest NFD office instead of shipping you a box or booking you in next week.
Engineers who know your business
The same named engineers look after your account, know your building and your staff, and can meet you in person for planning or a walk-through.
15-minute critical response
A written SLA: critical tickets acknowledged within 15 minutes, 24/7, with an escalation path to a senior engineer.
Local and remote, one team
Most issues are fixed remotely in minutes. When they are not, the same team that took your call comes onsite, so nothing gets lost in a hand-off.
Audited security as standard
SOC 2 Type II attested controls, managed EDR, MFA and immutable Canadian backups on every engagement, not sold as add-ons.
Written quotes, no lock-in
Send us your requirements and get a written, scoped price. No long-term lock-in: we keep your business by doing the work.

Where our local engineers are based

  • Toronto. 401 Bay St, 16th Floor. Downtown, North York, Etobicoke and Scarborough.
  • Markham and York Region. 141 Main Street N. Markham, Richmond Hill, Vaughan and Newmarket.
  • Kitchener-Waterloo. 22 Frederick St, Suite 700. Kitchener, Waterloo, Cambridge and Guelph.
  • Mississauga and Peel. 6700 Century Ave, 3rd floor. Mississauga, Brampton, Oakville and Milton.
  • Durham Region. 1315 Pickering Parkway. Pickering, Ajax, Whitby and Oshawa.
  • Montreal, Winnipeg and Austin. 8815 Av du Parc #402, Montreal; 330 St Mary Ave, Suite 300, Winnipeg; 7600 Chevy Chase Dr, Suite 300, Austin, TX.

FAQ about choosing a local IT support company

Is NetFusion Designs a local IT company?

Yes. We are an Ontario-based IT support and managed IT company with offices in Toronto, Markham, Kitchener, Mississauga, Pickering and Montreal, plus Winnipeg and Austin. Your engineers work from the office nearest you.

How quickly can someone be onsite?

Within our coverage areas, urgent onsite visits are usually same day. Critical tickets are acknowledged within 15 minutes, 24/7, and most are resolved remotely before anyone needs to drive.

Do you support small businesses?

Yes. Most of our clients have between 10 and 250 staff, and we also support smaller offices that want a dependable local IT company instead of hiring in-house.

How much does local IT support cost?

Managed IT is a flat monthly fee from $100 to $185 per user, depending on scope. Project work and one-off support are quoted in writing before we start.

Will we still work with the same engineer?

Yes. Every client has 2 to 4 named engineers with a documented rotation. Your team knows their names. There is no ticket-lottery routing.

Talk to a local IT support company today

Send us your requirements and we will reply with a written proposal and price within five business days. No call required.