Managed IT services RFP

Include NetFusion Designs in your RFP

A SOC 2 Type II attested Canadian MSP with a 15-minute critical SLA, named engineers, and offices in six cities. Send your RFP or requirements document and we respond with a written proposal in five business days.

15 min
Critical response SLA
SOC 2
Type II attested
95%
Same-day resolution
24/7
Staffed helpdesk

Why include NFD in your shortlist

You are running an RFP because your current arrangement stopped working or your business grew past what one internal admin can hold. Here is what NFD brings to a managed IT selection process.

A written 15-minute critical SLA
Not a target, a written SLA with credits if we miss. Critical severity is defined in the agreement, not left ambiguous.
SOC 2 Type II attestation
Independently audited on Security, Availability and Confidentiality. Report available under NDA for procurement and cyber-insurance review.
Named engineers, not a queue
Every account has two to four engineers with a documented rotation. Your staff know their names. No ticket-lottery routing.
Canadian data residency
Backups, log storage and monitoring run in Canadian regions. Compliant with PHIPA, MFIPPA and provincial privacy requirements.
Six offices, one accountable team
401 Bay Street Toronto, 141 Main Street N Markham, 22 Frederick Street Kitchener, 6700 Century Ave Mississauga, 1315 Pickering Parkway Pickering, 8815 Av du Parc Montreal. On-site dispatch from the nearest office.
30-day documented transition
Asset inventory, credential rotation, monitoring rollout, and one week of parallel support alongside your outgoing MSP. Most switches finish inside four weeks with zero business disruption.

What our RFP responses cover

If your RFP asks the standard managed-services questions, our response will answer with specifics and evidence. Here is what a written NFD proposal typically includes.

  • Executive summary. One page describing what we heard and our approach.
  • Scoped service catalog. Line-by-line coverage: helpdesk, on-site dispatch, cybersecurity (managed EDR, email security, MFA, awareness training), Microsoft 365 administration, cloud backup with tested restores, network and Wi-Fi, hardware lifecycle, vCIO strategy.
  • SLAs and reporting. Written response and resolution SLAs by severity, monthly ticket metrics format, quarterly business review agenda.
  • Security posture. Our SOC 2 Type II bridge letter, standardized toolset (EDR, email security, MFA, backup vendors), incident response process, breach notification commitment.
  • 30-day transition plan. Week-by-week schedule, deliverables and responsibilities for both sides.
  • Named engineer team. Names, tenure, certifications, and rotation policy for the engineers assigned to your account.
  • Terms of engagement. Standard MSA with DPA language, notice period, and change-order process.
  • Three references. Client references at similar user count and industry, with contact details for reference calls.

How to send us your RFP

Three ways to bring us into your process. Choose whichever fits how your procurement runs.

1
Email your RFP document
Send your RFP, requirements document, or a Word template to info@nfd.ca. We reply the same day to confirm receipt and schedule a 20-minute scoping call. Written proposal follows within five business days.
2
Book a scoping call first
Prefer to talk before writing anything up? Book a 20-minute call. We describe our fit for your environment and, if you invite us into the RFP, respond in five business days.
Book a scoping call
3
Call our RFP desk
Call 647-476-5259 and ask for the managed IT RFP desk. A senior engineer calls you back within one business hour to talk through your requirements.

FAQ for procurement teams

How long does NFD take to respond to a managed IT RFP?

Five business days from receipt of the RFP document. If we need a scoping call to answer accurately, we schedule it within two business days and the five-day clock starts after the call.

Do you respond to formal procurement RFPs, or only informal requests?

Both. We respond to formal RFPs from procurement teams, informal requirements documents from operations leads, and to a 30-minute scoping call followed by a written proposal. Whichever your organization uses is fine with us.

Can we see your SOC 2 Type II report during the RFP process?

Yes, under a mutual NDA. We provide the SOC 2 bridge letter without NDA on request. The full report is available to prospective clients under NDA for enterprise procurement and cyber-insurance reviews.

Do you provide references during the RFP process?

Yes. We provide three references at similar user count and industry to yours, with contact details and a note describing what each client will be able to speak to.

What size of business do you respond to RFPs for?

Ten to about 500 users. Below ten we can support you but a formal RFP is usually overkill. Above 500 we still respond but partner with additional engineering capacity where needed.

Are you willing to sign a Data Processing Agreement and Confidentiality Agreement?

Yes to both. Our standard MSA already includes DPA language. Confidentiality agreements are signed the same day requested.

Can NFD respond to a Canadian public sector or broader public sector RFP?

Yes. We have experience with municipal, non-profit, and healthcare procurement templates. We hold Canadian data residency for all backups and are familiar with PHIPA and MFIPPA requirements.

Ready to include NFD in your RFP

Send your RFP or requirements document to info@nfd.ca. Or call 647-476-5259 and ask for the managed IT RFP desk. Written proposal in five business days, references and SOC 2 bridge letter on request.