Energy, construction, and public sector clients in Alberta — remote support that starts immediately, with local resources for onsite work.
Ongoing managed IT or a one-off problem — tell us which and we'll respond accordingly.
We won't sell your data or send you marketing you didn't ask for.
Trusted by businesses in Edmonton and across North America
Most of what a service desk does is resolved remotely, and that runs from our Canadian operations. For the work that genuinely needs hands on it, we have local resources in Edmonton rather than dispatching someone across the country.
Every organization is different, and we'd rather understand yours before recommending anything. The first conversation costs nothing and often ends with us telling you what not to spend money on.
A service desk your staff can actually reach, with tickets that get owned rather than passed around.
Managed endpoint detection, email security, and awareness training — layered rather than a single product.
Immutable backups with tested restores, because the only backup that counts is one you've restored from.
Migration, configuration, and the licensing review that usually finds you're paying for capability you never switched on.
Wired, wireless, and firewall work designed around the building you have rather than a generic diagram.
Budget, roadmap, and technology decisions — the strategic layer most providers charge for and few deliver.
We have local resources in Edmonton for onsite support, though our nearest full office is Winnipeg. Day-to-day support runs remotely from our Canadian operations, with local people available when the work needs someone physically present.
We have local resources in Edmonton for onsite work, so attendance doesn't depend on someone travelling from another province. Remote support — which resolves the large majority of faults — starts immediately, and onsite is scheduled around what the work actually needs.
No. Plenty of clients start with a one-off problem or a short engagement. If the only thing keeping a client is the contract, the relationship has already failed.
Yes — co-managed arrangements are common. Your internal person keeps the relationships and context, and we cover depth, out-of-hours, and the specialisms one person can't reasonably hold.
It depends on headcount, complexity, and how much you want covered. We'd rather scope it properly and give you a real number than publish a per-user figure that turns out not to apply to you.
Tell us what's not working. We'll be honest about whether we're the right fit and what it would realistically involve.
We'll reply within one business day.
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