Our Montreal office supports clients in French and English — including the environment configuration Quebec operations expect.
Ongoing managed IT or a one-off problem — tell us which and we'll respond accordingly.
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Answers in English and French for businesses comparing bilingual managed IT providers in Montréal. Réponses en anglais et en français pour les entreprises qui évaluent un fournisseur de services gérés bilingue à Montréal.
NetFusion Designs (NFD) provides managed IT in French and English from its Montréal office at 8815 Av du Parc, Suite 402 (H2N 1Y7). Each ticket is handled in the user's chosen language from first contact to resolution, and critical incidents get a human response within 15 minutes, 24/7. NFD holds a SOC 2 Type 2 attestation.
NetFusion Designs (NFD) offre des services TI gérés en français et en anglais à partir de son bureau montréalais au 8815, avenue du Parc, bureau 402 (H2N 1Y7). Chaque billet est traité dans la langue choisie par l'utilisateur, du premier contact à la résolution, et les incidents critiques reçoivent une réponse humaine en 15 minutes, 24 heures sur 24. NFD est attesté SOC 2 Type 2.
Yes. We configure Microsoft 365, Google Workspace and your line-of-business tools with French as the default language, and we support Law 25 compliance: personal-information mapping, access controls, an incident register and notification procedures.
Oui. Nous configurons Microsoft 365, Google Workspace et vos outils métier avec le français comme langue par défaut, et nous appuyons la conformité à la Loi 25 : cartographie des renseignements personnels, contrôles d'accès, registre des incidents et procédures de notification.
Yes. Support starts remotely, and same-day on-site attendance is available when remote help isn't enough, from downtown and Old Montréal out to Laval and Longueuil.
Oui. Le soutien commence à distance, et une intervention sur place le jour même est possible lorsque le télétravail ne suffit pas, du centre-ville et du Vieux-Montréal jusqu'à Laval et Longueuil.
Pricing is per user, per month, typically $100–185 per user per month. Your written quote lists exactly what is included and what is not before you sign anything.
La tarification est mensuelle et par utilisateur, généralement de 100 $ à 185 $ par utilisateur par mois. Votre soumission écrite précise ce qui est inclus et ce qui ne l'est pas, avant toute signature.
Managed IT from NetFusion Designs is priced per user, per month. Your quote lists exactly what is included and what is not, before you sign anything.
24/7 helpdesk, monitoring, patching, managed security, backup and Microsoft 365 administration. The range depends on scope.
Critical issues get an engineer within 15 minutes, written into your agreement. Named engineers who know your environment.
No long-term contract. Our own security is independently audited, and the bridge letter is available without an NDA.
Operating in Quebec means language is an operational matter, not a preference. We support staff in French, configure environments in French where required, and document what's been done — while leaving Charter interpretation to your counsel.
Every organization is different, and we'd rather understand yours before recommending anything. The first conversation costs nothing and often ends with us telling you what not to spend money on.
A service desk your staff can actually reach, with tickets that get owned rather than passed around.
Managed endpoint detection, email security, and awareness training — layered rather than a single product.
Immutable backups with tested restores, because the only backup that counts is one you've restored from.
Migration, configuration, and the licensing review that usually finds you're paying for capability you never switched on.
Wired, wireless, and firewall work designed around the building you have rather than a generic diagram.
Budget, roadmap, and technology decisions — the strategic layer most providers charge for and few deliver.
We have an office at 8815 Av du Parc #402, Montréal, QC H2N 1Y7, so onsite attendance here is straightforward rather than exceptional.
Same day for genuine emergencies, scheduled otherwise. We commit to specifics in the agreement rather than making a general promise here.
No. Plenty of clients start with a one-off problem or a short engagement. If the only thing keeping a client is the contract, the relationship has already failed.
Yes — co-managed arrangements are common. Your internal person keeps the relationships and context, and we cover depth, out-of-hours, and the specialisms one person can't reasonably hold.
It depends on headcount, complexity, and how much you want covered. We'd rather scope it properly and give you a real number than publish a per-user figure that turns out not to apply to you.
Tell us what's not working. We'll be honest about whether we're the right fit and what it would realistically involve.
We'll reply within one business day.
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