NFD is one of the few Canadian MSPs with a completed SOC 2 Type II audit. Not aligned, not ready, not vendor-evidence — independently attested. Serving Toronto, Kitchener and Waterloo with a written 15-minute critical SLA and named engineers. Attestation is included when we're your managed IT provider.
We don't perform SOC 2 audits or sell the platform on its own — it's included when we're your managed IT provider.
Enterprise buyer asked for a SOC 2 Type 2 report? Tell us about your environment and your timeline, and we'll show you how managed IT with SOC 2 built in gets you audit-ready.
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Trusted by businesses across Canada and North America
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22 Frederick St, Suite 700, Kitchener, ON N2H 6M6
“NetFusion Designs has been our IT guru for several years now and they have proved themselves to be one of the best companies we’ve seen in a long time.”
“They rebuilt our environment which was aging and under-performing; the new environment was super fast and enabled us to scale our business.”
“They take the time to explain the how’s and why’s and do not assume everyone has the same IT brain — which I personally appreciate.”
SOC 2 attestation isn't for everyone — it's for companies with a specific commercial trigger. These are the managed IT clients we most often get audit-ready.
You closed your first Fortune 500 customer with a Type 1. Now the next five prospects are asking for Type 2, and your GC is watching the audit runway. As your managed IT provider, we run the hardened controls and evidence automation that keep you audit-ready — until you hire your first security or GRC lead.
We deliver hardened controls, automated evidence collection, and a management portal your auditor works from — from an MSP that has been through its own SOC 2. See managed IT services for the fixed-fee model.
PIPEDA plus PHIPA, or PIPEDA plus OSFI-adjacent expectations. SOC 2 becomes the umbrella framework that satisfies most of your enterprise buyers without needing five separate certifications. As your MSP, we build the controls and evidence that cover the overlap.
We deliver a bench of engineers, a virtual CIO who runs quarterly compliance reviews, and SOC 2 evidence collection built into the day-to-day so audit season is a report, not a sprint.
If your customers are SOC 2 attested, you're going to be asked for your own report inside a year. We know the vendor-management dance because we live it. Our own SOC 2 report is a common example we hand to clients as a template.
We deliver an MSP that runs its own SOC 2 program and gives you the hardened controls, evidence automation, and the auditor portal that make your attestation achievable.
SOC 2 comes in two flavours. Type 1 is a point-in-time snapshot: "as of a date, these controls existed." Type 2 is a period-of-time report: "across at least six months, these controls operated effectively." Type 2 is what enterprise buyers actually mean when they say "SOC 2." Here is how the two compare and which fits your buyer's ask.
For most Canadian SaaS companies chasing their first SOC 2, managed IT with SOC 2 built in is the sustainable path — hardened controls and evidence automation running every day, so attestation becomes a report you generate, not a project you scramble through.
Managed IT with SOC 2 built in is more than "we'll help you buy a compliance platform." It's a hardened control set mapped to the trust services criteria, evidence collection automated into the day-to-day, and a management portal your auditor works from. This is what our managed clients get — your own independent auditor still performs the audit.
People pick up. Tickets are logged, ranked, and routed by severity. First-touch resolution wherever possible, escalation with named owners when not. 24/7 for managed clients.
When you call, a technician who already knows your environment answers — no phone tree, no re-explaining your setup. Critical issues get a 15-minute response target on managed plans, and every ticket is logged with a named owner, giving you the audit trail a SOC 2 review expects.
Learn more →Engineers dispatch from Kitchener, Toronto, Markham, and Montreal offices for on-site scoping and remediation. Remote-first for evidence collection and continuous review. National coverage across Canada.
Some problems need hands on the hardware. A technician is dispatched on site for failed switches, cabling, and anything remote tools can't reach, so a hardware fault doesn't become downtime or a gap in your control evidence.
Learn more →Endpoints, servers, network gear, and Microsoft 365 tenants monitored around the clock. Windows and third-party patch cycles managed on a documented schedule, tested before broad rollout.
Agents watch your endpoints and servers continuously, and patches are tested and staged on a documented schedule — the kind of change-management evidence a SOC 2 Type 2 audit looks for. Most issues are caught and resolved before they interrupt work.
Learn more →MFA on every account, EDR on every endpoint, DNS filtering, phishing training, quarterly review. See cyber security & antivirus for the full stack.
Every client starts on the same hardened baseline: MFA enforced, EDR on all endpoints, DNS filtering, and ongoing phishing training. These map directly to common SOC 2 security criteria and give you a documented posture for auditors and clients who ask.
Learn more →Tenant licensing, mailbox hygiene, SharePoint governance, and Teams rollout done properly. Details on the Microsoft 365 optimization page.
We manage the full Microsoft 365 tenant — right-sized licensing, clean mailbox and SharePoint permissions, and least-privilege access aligned to your policies. Access governance is a recurring theme in SOC 2 reviews, and we keep the evidence current.
Learn more →Immutable backups, off-site copies stored in Canada, and quarterly restore drills. Real recovery targets, not just "we have backups." See cloud backup & DR.
Backups are immutable and stored on Canadian soil, with restores tested on a schedule so recovery is proven, not assumed. Documented, tested backups satisfy the availability criteria auditors examine and protect you from ransomware and hardware failure alike.
Learn more →Quarterly business reviews, three-year technology roadmap, budget forecasting, and vendor negotiation. Virtual CIO services included with mid-market managed IT.
Beyond support, you get a strategy layer: quarterly reviews, a multi-year roadmap, and budget forecasting that keeps security and compliance investments planned. For organizations pursuing SOC 2, that governance cadence helps demonstrate a mature control environment.
Learn more →Every network diagram, admin account, license, and vendor contact captured in a maintained knowledge base. If we walk away tomorrow, the next provider can pick up where we left off. Most competitors won't tell you this — most don't have it.
Your entire environment — network diagrams, admin accounts, licenses, and vendor contacts — is documented and kept current. That living documentation is foundational evidence for a SOC 2 audit and means no control depends on one person's memory.
Learn more →These are the response targets every managed IT client gets. Fast, documented response is also what a SOC 2 audit looks for — and the evidence lands in the portal your auditor works from automatically.
Most audits stall because evidence takes weeks to gather. Our controls and evidence portal collect it continuously, so when your auditor asks, it's already there.
Cyber-insurance renewals, client questionnaires, and board risk reviews now ask for evidence, not adjectives. This is the security floor every managed IT client gets, and the audit trail behind it.
NetFusion Designs is independently audited to the SOC 2 Type 2 standard — trust services criteria across security, availability, and confidentiality. Not a checklist we filled out; a report a third party signs.
Multi-factor authentication is mandatory across Microsoft 365, VPN, admin consoles, and privileged internal systems. No exceptions, no long-term bypass tokens, no shared logins.
Endpoint detection and response with a 24/7 SOC watching the alert stream. Not signature-based antivirus — behavioural detection that catches things AV misses, with automated containment.
Immutable backups with Canadian data residency, tested by monthly automated restore and quarterly manual restore drills. If your backup has never been restored, you don't have a backup — you have a hope.
Annual tabletop and one live failover per managed client. Recovery time and recovery point objectives are documented per system, not guessed at during the incident.
Every configuration change to a production system goes through review and is recorded in the ticket. When something breaks at 11 p.m., we know what changed at 3 p.m.
National coverage from four Canadian offices — Kitchener (HQ), Toronto, Markham, and Montreal. The controls and evidence automation run remotely, so location is no barrier. Our own SOC 2 Type 2 attestation is the credential your auditor and your enterprise buyer will both want to see.
The largest concentration of our managed IT clients pursuing SOC 2. Series A and B SaaS teams in King West, health-tech shops in North York, and fintech companies along Bay.
Kitchener-Waterloo scale-ups selling into US buyers. We onboard them to managed IT out of our 22 Frederick Street office in downtown Kitchener with on-site working sessions.
Remote-first Canadian SaaS teams headquartered outside Ontario. Engagement runs on Zoom with quarterly on-site working sessions when the calendar supports it.
Cross-border scope is common. Our own attestation includes a US subsidiary, so we've walked the cross-border boundary in a real report. It's a reason clients pick us over US-only firms.
Switching MSPs sounds painful. Done properly, it isn't. Here is the exact sequence from first call to steady-state operations — usually inside 30 days.
A working conversation, not a sales pitch. What's broken today, what's threatening to break, what's on the roadmap. We come back with a written summary and a rough scope inside three business days.
A NetFusion engineer walks your environment — on-site or remote — and maps your current controls to the trust services criteria you need in scope. You get a documented current state, a prioritised hardening list, a Type 1 or Type 2 target date, and an evidence-automation plan your independent auditor can attest against.
Admin credentials rotated to our vaults, monitoring agents deployed, backups verified, MFA rolled out. Handover from your previous provider is coordinated so nothing lapses between the two of us — no dark days.
Controls implemented, policies signed, evidence automation live, quarterly reviews scheduled with the vCIO, and your independent auditor engaged. From day 31 onward, SOC 2 is a running programme, not a fire drill — which is what makes Type 2 possible. We provide the platform and controls; your auditor performs the audit.
Three quotes from managed IT clients who let us paraphrase what happened. Names redacted at their request — the specifics are real.
“We went from zero controls to a clean Type 2 report in seven months. The auditor asked six clarifying questions across the entire engagement. That's a testament to how well NFD had our evidence organised.”
“Our first attempt at SOC 2 with another vendor took eighteen months and stalled at the observation window. Switching to NFD, we finished the observation and audit in ten months combined.”
“The evidence portal alone is worth the engagement. Every quarter we run it, pull the latest control evidence, and drop it into the shared drive for the auditor. That used to be a scramble.”
Common questions from managed IT clients pursuing SOC 2 attestation. If yours isn't here, ask us directly — we'll answer in writing.
From a cold start with no formal controls, 6 to 8 months to readiness, then a 3 to 12 month observation window your auditor picks. A Series A with reasonable engineering hygiene can compress readiness to 4 months.
Type 1 is useful when a specific deal is time-critical and a Type 1 will unlock it. Otherwise skip Type 1 — buyers increasingly ask for Type 2 anyway, and the readiness work is identical for either report.
No — your independent auditor performs the audit. We provide the hardened security controls and the evidence/management portal they audit against, as part of managed IT. We are not a CPA firm or a SOC 2 auditor, and the portal isn't sold on its own.
Scope is defined by the system description you and your auditor agree on — usually the product plus its supporting infrastructure and the teams operating it. Our controls and evidence automation cover the systems in that scope.
Yes — this is our most common shape. SOC 2 is a US-originated attestation, but your Canadian or US CPA firm performs the audit and the report is universally recognised. As your MSP, we run the controls and evidence for cross-border data flows and privacy.
Your independent auditor's annual fee, plus your managed IT plan — which includes continuous evidence collection, quarterly control reviews, and readiness for the next observation window. There's no separate compliance retainer, and the portal isn't sold on its own.
We use best-of-breed GRC tools where the ROI is clear — Drata, Vanta, or similar — and skip them when a shared drive and clean checklists are more efficient. Recommendation is based on your team size and audit cadence, not on kickbacks.
GRC tools automate evidence collection — they don't design the controls or run the security operations behind them. As your MSP we do both, and the evidence flows into a portal your auditor works from. We don't perform the audit; your independent auditor does. Tooling is an accelerant, not a substitute.
Tell us about your environment, your SOC 2 timeline, and any auditor you've engaged. We'll show you how managed IT with SOC 2 built in gets you audit-ready — not a sales sequence.
22 Frederick Street, Suite 700, Kitchener ON N2H 6M6 · +1 (647) 476-5259 · Mon-Fri 8am-6pm, managed clients 24/7.
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