IT support for small professional firms in Kitchener, Waterloo and Cambridge, run from our office at 22 Frederick Street in downtown Kitchener. SOC 2 Type II audited, with engineers onsite across Waterloo Region, usually the same day.
Tell us your headcount, your software and what isn't working. We reply within one business day.
We won't sell your data or send you marketing you didn't ask for.
Accounting, law and engineering firms share the same problem: confidential client work, a few critical applications and deadlines that don't move.
Most small firms don't need more technology. They need what they already have secured, backed up and looked after by someone local who picks up the phone.
Related: managed IT in Kitchener-Waterloo, law firms, accounting firms and engineering and architecture firms.
Our Compliance ApproachResponse-time targets are part of the agreement, not a sales promise. Here is what each priority means.
Next day means next business day. Onsite visits across Kitchener, Waterloo and Cambridge are usually same day for anything the remote desk can't clear.
A few critical applications, confidential client files and deadlines that don't move. Here is how we handle each.
QuickBooks, CaseWare, TaxCycle and DT Max kept running, hosted in Canada if you prefer, with no non-emergency changes from March 1 to April 30.
Practice and document management supported, client files protected with MFA and role-based access, and the controls cyber insurers ask about in place.
Large project files backed up, shared securely with clients and reachable from the office or from home.
MFA, conditional access, retention and external sharing set up properly, not just licensed, and kept correct as Microsoft changes it.
Immutable backups in Canada, with restores actually performed and evidenced rather than assumed.
We take the call with your internet provider and your software vendors, so your staff stop being the middle layer.
MFA on every login, managed EDR on every device, phishing training, immutable backups and a documented incident response plan.
Be your whole IT department, or work alongside your internal IT person on after-hours cover, security operations and projects.
Transitions are where IT relationships fail, so this part is deliberately structured.
We take administrative access, document what exists and build an asset and licence register.
Monitoring, endpoint security, patching and backup go onto every covered device. Staff learn who to call now.
Deferred work is handled in order of risk, not annoyance, and you see the list so you can disagree with the order.
A standing virtual CIO role covers budget, refresh cycles and the decisions that are cheaper to make early.
We work with your outgoing provider where that's possible and around them where it isn't. Either way, you keep the records.
Our controls are independently audited, not self-declared.
Security alerts are worked around the clock, outside the normal ticket queue.
Multi-factor on every account, endpoint detection and response on every device.
Restores tested on a schedule, so recovery is proven rather than assumed.
Credentials revoked the day someone leaves, across every system.
A maintained record of your environment, accounts and licences, written to be read by someone other than us.
NetFusion Designs has been very responsive and knowledgeable. Moving to the NetFusion Designs cloud was one of our best decisions for my business.
Yes. Our office is at 22 Frederick Street, Suite 700, in downtown Kitchener. Engineers cover Kitchener, Waterloo, Cambridge and the wider region onsite, usually the same day.
Most agreements fall between $100 and $185 per user per month, depending on servers, sites and applications. If you have fewer than about ten staff and everything is already in Microsoft 365, hourly support may suit you better, and we'll say so.
Yes. We host QuickBooks Desktop and other Windows applications on Canadian infrastructure with MFA and daily backups.
Fully managed means we are your IT department. Co-managed means you keep your internal IT person and we cover after-hours support, security operations and projects. Firms move between the two as staff change, and the split is written into the agreement.
No. We support businesses of all kinds across Waterloo Region. Our Kitchener-Waterloo managed IT page covers the full scope and how pricing works; this page covers what's specific to accounting, law and engineering firms.
Deadlines don't respect office hours, so out-of-hours cover is scoped explicitly in the agreement rather than left vague. We'll be clear about what's included and what carries a call-out charge before you sign.
Yes. Engineers are dispatched from our Kitchener office across Kitchener, Waterloo, Cambridge and the wider Waterloo Region, usually the same day, for anything the remote desk can't clear.
Less than most firms expect. We handle the handover: collecting passwords and documentation from your current provider, taking over Microsoft 365 and your backups, and moving support across without interrupting billable work.
Yes. Renewal questionnaires now ask about multi-factor authentication, tested backups, endpoint detection and response, and email security. We put those controls in place, document them, and help you answer the questionnaire accurately, because a wrong answer can put a claim at risk.
Tell us your headcount, your software and what isn't working. We'll put the scope in writing and give you a number against it.
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