Accounting firm IT

Managed IT for accounting firms

SOC 2 Type II attested Canadian MSP with a 15-minute critical SLA and tax-season uptime guarantees. Named engineers who understand QuickBooks, CaseWare, Xero, Sage, and the compliance obligations behind the ledger.

15 min
Critical response SLA
SOC 2
Type II attested
95%
Same-day resolution
Tax season
Uptime guarantee

Built for the way accountants work

Accounting firms live in a small stack of applications with hard deadlines and client data that is both regulated and irreplaceable. Here is what NFD does specifically for accounting practices.

QuickBooks, CaseWare, Xero, Sage
Licensing, updates, hosted-server tuning, and integration with your document management. When a partner cannot open a file at 11 pm on April 29, an engineer picks up.
Tax-season uptime commitment
March 1 through April 30, we schedule zero non-emergency change windows. On-call coverage is doubled. Change requests that could disrupt filing are deferred to May.
Immutable backups of client data
Daily backups of file servers, hosted QuickBooks, and Microsoft 365 mailboxes to an immutable Canadian region. Restores are tested quarterly and reported to you.
SOC 2 Type II attested MSP
Your assurance auditors ask if your IT provider has controls audited. We do. Bridge letter available without NDA. Full report available under NDA for cyber-insurance and enterprise-client review.
Cyber insurance-ready security
MFA on every login, managed EDR on every endpoint, phishing awareness training, immutable backup, documented incident response plan. Meets the standard cyber-liability checklist.
PIPEDA and provincial privacy
All backups and log storage in Canadian regions. Written data-processing addendum. Confidentiality clauses in every engineer contract. Familiar with CPA Canada IT audit requirements.

Services included in a standard accounting-firm engagement

  • 24/7 staffed helpdesk. Toronto-based engineers, average response inside 15 minutes for critical tickets. During tax season, an on-call engineer answers every after-hours call.
  • Managed Microsoft 365. Mailbox provisioning, Teams, SharePoint, retention policies, litigation hold, DLP, secure external file-sharing with clients.
  • Managed cybersecurity. Managed EDR (SentinelOne or CrowdStrike), managed email security, MFA, quarterly phishing simulations, dark-web credential monitoring.
  • Backup and disaster recovery. Immutable Canadian backups, tested restores, recovery time objective under 4 hours for a full firm rebuild.
  • Application support. QuickBooks (desktop and online), CaseWare, Xero, Sage, TaxCycle, DT Max, Karbon, Ignition, Zapier.
  • vCIO strategy. Quarterly business reviews, three-year technology roadmap, budget planning aligned to the fiscal year.

FAQ for accounting-firm partners

Do you have accounting-firm references?

Yes. We can provide two or three references at similar firm size and specialty (audit, tax, bookkeeping) with contact details for reference calls.

Can you host our QuickBooks server?

Yes. We run hosted QuickBooks environments on Canadian infrastructure with daily backups, MFA, and RDP over SSL. Alternatively, we support QuickBooks Online with Microsoft 365 integration and DLP policies.

How do you handle change requests during tax season?

Non-emergency changes are deferred to the first week of May. Emergency changes (patch a critical CVE, restore a corrupted file) still happen, with 24-hour notice to the partner group and rollback plan attached.

Are you familiar with CPA Canada IT expectations?

Yes. We have supported firms through PPR (practice inspection) IT reviews and provide the evidence package (backup logs, restore tests, access-review records, incident log) that CPA reviewers ask for.

Will we still work with the same engineer?

Yes. Every firm has 2 to 4 named engineers with a documented rotation. Your partners and admins know their names. There is no ticket-lottery routing.

Ready to talk to an MSP that speaks accounting

Book a 20-minute scoping call. We describe our fit for your firm and give you a written proposal within five business days.