Outsourcing IT isn't all-or-nothing. Some clients hand us everything, some keep a manager and outsource delivery, and some outsource only what their team can't cover. We'll tell you which fits your situation.
Tell us who handles IT today and what isn't working. We'll be honest about what we'd change.
We won't sell your data or send you marketing you didn't ask for.
Full outsourcing gets pitched most often because it's the largest contract. It isn't always the right answer.
We become the IT department — strategy, delivery, support, and vendor management.
Your team keeps ownership and direction. We cover defined layers so they focus on what only they can do.
One or two functions your team genuinely can't cover, and nothing more.
Your staff reach a named team who know your environment — by phone or email, not a portal maze.
Patching, updates, and health checks running quietly, so most faults are fixed before anyone notices.
MFA, endpoint protection, and the evidence an insurer or auditor will eventually ask you for.
Local and offsite copies with restores actually tested rather than assumed to work.
We deal with your software and telecoms vendors, so your staff stop relaying messages between suppliers.
A roadmap and forecast so hardware refresh and licence renewals land in your budget cycle, not as surprises.
The failures aren't usually technical. They're about ownership, lock-in, and what happens if the relationship ends — which is precisely what nobody discusses while signing.
Ask us these, and ask whoever else you're considering.
They should be in your name, not the provider's. If they aren't, leaving becomes a negotiation. Ours always are yours.
Ask before signing. We document the environment throughout, so a handover is a file transfer rather than a reconstruction.
Some providers keep environments undocumented deliberately. You should have access to yours at any time.
A named team who know your setup, or a rotating pool who read notes. It changes the experience entirely.
Get the boundary in writing — what's covered, what's billable, and what response times apply by severity.
A full picture of what you have — hardware, licences, accounts, backups. Usually the first accurate inventory in years.
A dated plan, then a small group onboarded first so the process is proven on real users before anyone commits.
Everyone else moves in scheduled waves, with our staff on site during the changeover.
Regular reviews, a roadmap, and reporting — so you can see what you're getting rather than hoping.
We deal with your outgoing provider directly — recovering domain control, admin credentials, and licence ownership is the part clients dread and it shouldn't be their job.
You shouldn't, and if a provider's arrangement means you do, that's a reason to walk. Your domains, licences, and data stay in your name. Decisions and budget stay with you. We're accountable for delivery, not ownership.
You get the documentation, the credentials, and a clean handover. We'd rather you stayed because leaving would be a downgrade than because it would be painful — a contract is a poor substitute for doing good work.
Usually below about 75 staff, once you count salary, benefits, tools, training, and holiday cover — and one hire can't cover the breadth anyway. Above that it's less clear-cut, and co-managed often beats both.
No, and we'd usually advise against it. They hold institutional knowledge you can't buy back. Co-managed keeps them on the work only they can do while we cover volume, out-of-hours, and specialisms.
Per user per month for ongoing support, so it scales with headcount and is predictable for budgeting. Projects are quoted separately. We'll give you a real figure early rather than after three meetings.
Contracted by severity and written into the agreement rather than described vaguely. A broken laptop and a business that can't invoice are different priorities, and the agreement should say so explicitly.
Yes, and we do it regularly. We know what to ask for — domain control, admin credentials, licence ownership, backup access — and we chase it methodically so you're not negotiating with a provider you're leaving.
Tell us who handles IT today and where it's falling short. We'll recommend a model — including keeping more in-house than you expected, if that's the honest answer.
%20(1).webp){kind=logo}
%201.webp)
