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IGS Systems alternatives: how NetFusion Designs compares

A sourced comparison of IGS Systems on the Danforth and NetFusion Designs in Markham, drawn entirely from what each provider publishes on its own website.
Managed IT services provider in Toronto

This is a comparison written by NetFusion Designs, a managed IT provider headquartered in Markham, Ontario. IGS Systems serves businesses in the same region, so we have an interest in the outcome and you should read this with that in mind.

What this article does is set out what IGS Systems publishes about itself on its own website next to what NetFusion Designs commits to. What it does not do is rate them, comment on their prices or their service quality, or claim anything they have not said themselves. Every statement about IGS Systems below is sourced from igssystems.ca and linked at the end.

The short version: these two businesses overlap more than a quick skim would suggest. IGS Systems is a long-established Toronto IT company with a walk-in location on the Danforth. NetFusion Designs is an Ontario-headquartered provider with eight offices across Ontario, Quebec, Manitoba and Texas, a round-the-clock staffed desk and an independent security attestation. Both offer managed agreements and ad-hoc work, and both do physical and cabling work — so the real deciding factors are closeness, the scale of relationship you want, and what each provider puts in writing.


Table of contents


What IGS Systems says it does

IGS Systems operates from 1268 Danforth Avenue in Toronto. Its website states that the company has “been providing IT Professional services… since 2000” and serves small and medium-sized businesses across the Greater Toronto Area and south Ontario.

The service lines listed are cyber security, on-demand IT support, managed IT services, disaster recovery planning, server solutions, IT consulting, network administration and cabling, and VoIP communications. The site describes the company as providing “comprehensive outsourced IT services”, managing “everything from servers, networks, and cloud solutions to workstations”.

Its managed IT page sets out what is inside the managed offering: “24/7 IT Monitoring & Support”, “Network & Server Management”, “Cloud Solutions & Data Backup”, “Cybersecurity Protection” and “Help Desk & Remote Support”. On commercial terms, the page promises “Predictable Monthly Costs – No hidden fees, just straightforward pricing”.

What stands out most is the walk-in location itself — a real address on a main street that a customer can drive to, operating in the same spot for a quarter of a century.


Who IGS Systems suits well

Reading only what the company publishes, IGS Systems looks like a strong fit for:

  • Small businesses in east Toronto and along the Danforth that want a provider with a walk-in counter a short drive away.
  • Buyers who prefer a small, long-established local firm where the same handful of people come to know the environment over years rather than tickets.
  • Organizations that want one provider for servers, networks, cabling, VoIP and cloud, all of which IGS Systems lists together.

Where NetFusion Designs differs

These are the commitments NetFusion Designs makes. They are not a statement that IGS Systems does less — they are what we put in writing.

  • A SOC 2 Type 2 attestation. An independent auditor examines our security and availability controls over a period of time rather than at a single point. The IGS Systems site does not address SOC 2 either way, so ask them directly instead of inferring anything from a web page.
  • A 15-minute response commitment on critical issues, written into the service agreement with severity levels defined alongside it.
  • A helpdesk staffed overnight rather than on call. A person is on shift at 3am. If overnight cover matters to your business, ask any provider you shortlist — including us — to state plainly whether the desk is staffed or monitored.
  • Named engineers with a defined escalation path, so one person owns each ticket from classification through to closure.
  • Onsite attendance, graded honestly by geography. Routine where we have offices — Toronto, Markham, Mississauga, Kitchener, Pickering, Montréal, Winnipeg and Austin — scheduled with lead time elsewhere, and arranged locally further afield. Remote support reaches anywhere: we support clients across Canada, coast to coast in the United States, and at international sites in Australia, Egypt and the Philippines.
  • Tested backup restores — restores performed and evidenced, not backup jobs reported as successful.
  • Scope agreed in writing, with exclusions listed before you sign. Our page on what managed IT costs explains why we do not publish a headline per-user rate.
  • Co-managed IT and virtual CIO for organizations that already have internal IT and want cover and specialist depth rather than replacement.

What is common ground

Two things that comparison articles often present as dividing lines are not differences between these two providers, and it is worth being explicit about that rather than letting an omission do the work.

Physical and cabling work. IGS Systems lists network administration and cabling, and server solutions. NetFusion Designs publishes the same category of work: structured cabling, patch panels, wireless access point placement and testing, racks, new-site setup, office moves and failed hardware. If your next project is running cable through a warehouse or standing up a new office, both providers do that work. The question is who is closer, and who you would rather have in the building.

Ad-hoc support without a contract. IGS Systems lists on-demand IT support as a distinct service line. NetFusion Designs offers ad-hoc help with no contract, billed for the work done, as a first-class option alongside fully managed agreements — not as a reluctant favour or a foot in the door. If you genuinely do not want a monthly agreement, neither provider will force one on you.


When IGS Systems is likely the better choice

The walk-in premises are the clearest reason. IGS Systems has operated from 1268 Danforth Avenue since 2000. If your office is in Riverdale, Leslieville or East York and you want to be able to carry a failed laptop into a shop and speak to someone across a counter, that is a real service feature and NetFusion Designs does not publish an equivalent. Our nearest offices are on Bay Street, in Markham and in Pickering — close, and onsite attendance from them is routine rather than exceptional, but none of them is a storefront you can walk into with a laptop under your arm.

The second reason is the scale of the relationship. IGS Systems is a small, long-established local business. Some buyers specifically want the same handful of people who have known their environment for years, rather than a named team within a larger organization. That is a legitimate basis on which to choose a provider, and no attestation or coverage map outweighs it if that is what you value.

What we would not tell you is that IGS Systems is the better choice because they do physical work or ad-hoc support and we do not. As set out above, both providers do both.


How to compare the two fairly

Ask both providers the same questions and compare the written answers rather than the sales conversation.

  1. Is the response commitment written into the signed agreement, with severity levels defined?
  2. Outside business hours, is the desk staffed or monitored with an on-call escalation?
  3. Who owns our tickets by name, and what happens when that person is unavailable?
  4. What independent security assurance can you show me, and may I see it under NDA?
  5. When did you last perform a full restore of a workload like ours, and can you show the evidence?
  6. What is excluded from the monthly fee — onsite hours, projects, hardware, after-hours work?
  7. If we want work done without a contract, how is that quoted and prioritized against your contracted clients?
  8. Who holds our administrator credentials, and how are they handed back if we leave?

Key takeaways

Point Detail
Both serve GTA small and mid-sized businesses IGS Systems is on Danforth Avenue in Toronto and has operated since 2000. NetFusion Designs is headquartered in Markham with eight offices across four provinces and states.
The walk-in counter is the real difference IGS Systems has a storefront on the Danforth. NetFusion Designs has offices in Toronto, Markham and Pickering nearby, but no walk-in counter.
Buying models overlap Both offer ad-hoc support without a contract and both offer ongoing managed agreements. This is not a point of difference.
Physical work overlaps Both publish cabling, racks and on-site hardware work. Choose on proximity and preference, not on capability.
Independent assurance NetFusion Designs holds a SOC 2 Type 2 attestation. The IGS Systems site does not address SOC 2, so ask them.

Talk to NetFusion Designs

If IGS Systems is on your shortlist, we are happy to be on it as well — and happy to tell you if we are not the right fit for how you want to buy IT. NetFusion Designs offers a free assessment: we look at your environment, tell you what we would change, and put the scope in writing before anyone talks about a contract.

Read more about our managed IT services and our IT helpdesk support, or get in touch.


Sources

Every statement about IGS Systems in this article comes from the company's own website, accessed in August 2026.

Statements about NetFusion Designs come from our own pages: onsite IT support for the office list and cabling work, IT support services for ad-hoc support and the graded onsite model, and the service pages linked above. IGS Systems is named only to identify the company. NetFusion Designs is not affiliated with, partnered with or endorsed by IGS Systems, and no IGS Systems branding is reproduced here. If any detail is out of date or inaccurate, tell us and we will correct it.


FAQ

Who are IGS Systems?

IGS Systems is a Toronto IT services company at 1268 Danforth Avenue. Its website states it has been providing IT professional services since 2000 and serves small and medium-sized businesses across the Greater Toronto Area and south Ontario, listing cyber security, on-demand IT support, managed IT services, disaster recovery planning, server solutions, IT consulting, network administration and cabling, and VoIP communications.

What does IGS Systems include in managed IT?

Its managed IT page lists 24/7 IT monitoring and support, network and server management, cloud solutions and data backup, cybersecurity protection, and help desk and remote support, on a subscription with predictable monthly costs and no hidden fees.

When would IGS Systems be the better choice?

If you are an east-end Toronto business that values a walk-in counter a short drive away, or you prefer a small, long-established local firm where the same few people know your environment. Note that physical work such as cabling and racks, and ad-hoc support without a contract, are offered by both providers and are not points of difference.

Do both providers do cabling and ad-hoc work?

Yes. IGS Systems lists network administration and cabling and on-demand IT support. NetFusion Designs publishes structured cabling, patch panels, wireless access point placement and testing, racks, new-site setup and office moves, and offers ad-hoc help with no contract billed for the work done. Neither is a point of difference between the two.

What does NetFusion Designs commit to in writing?

A 15-minute response on critical issues under the service agreement, a SOC 2 Type 2 attestation, a helpdesk staffed around the clock rather than on call, named engineers with a defined escalation path, onsite attendance graded by geography, tested backup restores, and scope agreed in writing before signing.

How was this comparison researched?

By reading the IGS Systems public website and recording the source page for each statement, and by verifying every NetFusion Designs claim against our own published pages. Nothing here comes from reviews, directories or estimates, and no claim is made about any figure the company does not publish itself.